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<\/a><\/p>\nOver 800 nominations were received from consumers for garages up and down the country, which were then whittled down by The Motor Ombudsman according to a strict set of criteria to create a shortlist of just three finalists for each of the eight regions that had been earmarked for the contest. They were then passed to a judging panel, which included members of the Chartered Trading Standards Institute (CTSI), to determine the recipients of the winner\u2019s trophies based on the extent to which they had excelled in providing customers with a far superior level of service and work than what would normally be expected.<\/p>\n
Competing against other high calibre entries, the Bridgend-based independent garage emerged victorious to claim the top prize for the Welsh region. Avia Autos was unanimously chosen by the judging panel as a clear winner for the regional Garage Star Award for Wales. The trophy was bestowed to the garage belonging to Hayley Pells in recognition of the high level of support and care shown when assisting customers, which includes taking the time to give clear explanations about any issues on their vehicle, and providing practical tips on driving and car care as part of Avia Autos\u2019 free of charge courses.<\/p>\n
Hayley Pells, Owner at Avia Autos, said: \u201cWe are delighted to have won The Motor Ombudsman\u2019s regional Garage Star Award for Wales, and we are extremely grateful for all of the nominations that we received from our customers during the past few weeks. Supporting motorists beyond the work that we do, with free tips and classes, has always been a core focus. With cars being relatively complex machines, it\u2019s important to provide vehicle owners with a good understanding of any repairs that have been undertaken and why, and any preventative action that they are able to take themselves to help avoid future mechanical issues. The trophy will take pride of place in our reception area to remind our staff that their continued hard work and dedication has been publicly recognised with what is a very prestigious award.\u201d<\/p>\n
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, added: \u201cWe would like to congratulate Avia Autos on their fantastic achievement. This year\u2019s awards were a closely fought contest, but it was this independent garage that clearly stood out from the other shortlisted entries that were put forward for the Welsh regional trophy. Their commitment to going above and beyond by supporting the local motorists with educational initiatives really shone through in the customer\u2019s submission, and this business was therefore deemed a worthy regional winner by all of the judges on the panel.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
A well-deserved award for my friend and colleague Hayley Pells and her team at Avia Autos. Tom Avia Autos in Bridgend claims the regional trophy for Wales in The Motor Ombudsman\u2019s inaugural Garage Star Awards after making it on to the shortlist of 24 finalists from over 800 consumer nominations that were submitted for individuals, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[15,19,42],"tags":[],"class_list":["post-3159","post","type-post","status-publish","format-standard","hentry","category-automotive","category-education-and-training","category-industry"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p79TdE-OX","jetpack-related-posts":[{"id":260,"url":"http:\/\/tomdenton.org\/blog\/?p=260","url_meta":{"origin":3159,"position":0},"title":"New simplified hybrid drive systems from Hyundai, VW, and FEV reduce cost","author":"Tom Denton","date":"June 29, 2010","format":false,"excerpt":"New simplified hybrid drive systems from Hyundai, VW, and FEV reduce cost 10-May-2010 21:27 GMT Hyundai clutch (left) nests in the electric motor and connects to the engine flywheel. 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